Group Financial Crime Compliance, Anti-scam investigator

Why Join
We invite you to join the Anti Scam Unit, where you'll proactively identify at-risk customers as well as weed out malicious actors that are misusing the bank facilities. You'll make a real difference by taking swift action to prevent harm and provide support to vulnerable customers, as well as disrupt scam operations. You'll work collaboratively with internal and external stakeholders to prevent fraudulent activities. If you want to join a dedicated team in the fight against scams, we encourage you to apply and look forward to welcoming you to our team.

How you succeed
To excel in this role, you will need to:

• Adopt a proactive approach to identify at-risk customers and prevent mule activity.
• Build and maintain strong relationships with internal stakeholders, regulators, and external partners.
• Leverage your expertise to protect our customers and uphold the bank's reputation as a trusted and compliant financial institution.

What you do

• Providing 24/7 support on a rotational shift basis to combat scams.
• Monitoring and analysing emerging scam trends to inform our Anti-Scam strategies.
• Contributing to the development and implementation of bank and industry-driven Anti-Scam initiatives.
• Collaborating with law enforcement agencies on Anti-Scam related matters.
• Conducting in-depth network and data analysis on reported scam cases.
• Identifying, assessing, and documenting Anti-Scam risks associated with business activities.
• Managing special projects as assigned by management.
• This role works closely, in a 24/7 operations, with the Singapore Police Force Anti-Scam Centre (ASC), in coordinating fraud intelligence and taking swift actions on accounts that had been or might be used for fraudulent activities. Office may be based at Police Cantonment Complex (391 New Bridge Road)
• Shift Hours (3 rotating shifts):
  • Shift 1 (8.30 AM to 6.00 PM)
  • Shift 2 (2.30 PM to 12.00 AM)
  • Shift 3 (11.30 PM to 9.00 AM)

Who you work with
Group Legal & Compliance takes care of integrity and ensures compliance with all rules and regulations, developing the policies and procedures that manage and mitigate risk. In an evolving world where we're actively driving digital transformation, it's no easy task. But we thrive on the challenge because we're future-ready and focused on driving change.

Qualifications
Who you are

• Relevant experience in fraud risk management or fraud/scam incident handling would be an advantage.
• Good working knowledge of cyber frauds and social engineering modus operandi would be an advantage.
• Have knowledge of the financial services industry, specifically in consumer and corporate banking.
• Intermediate-level knowledge in Microsoft Word, Excel, Power Point, Project Management and other necessary applications.
• Presents self in a confident and professional manner.
• Independent, resourceful and enthusiastic with a high sense of integrity.
• Good interpersonal skills.
• Good analytical skills with ability to work independently with minimum supervision in a fast-paced and under intense pressure.
• Strong team player.
• Highly adaptable in an ever-evolving digital environment.
• Must be able to speak, read, write and understand the primary languages used in the workplace. Additional language skills are advantageous for this post but not essential.
• Systematic approach with good organization and planning skills.
• Excellent written and communication skills with the ability to communicate at all levels.
• Relevant investigative skills - interviewing, report writing, evidence gathering, fact finding and analysis, delivering briefings and presenting evidence at internal, civil, criminal, and/or disciplinary proceedings - would be an added advantage.
• Must be able to perform shift hours (3 rotating shifts)

Who we are
Singapore's longest established bank, we've been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, our purpose remains: to enable people and communities to realise their aspirations.
And so whether you want innovate needs-based financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth, and aspirations are every bit as cared for as the needs of our customers.