Manager Data Analytics and CRM (Customer) - Hang Seng Bank (HK)

Job description
We are currently seeking a high calibre professional to join our department as Manager Data Analytics and CRM (Customer).
Principal responsibilities:

• Establish and implement a comprehensive data strategy that aligns with business goals.
• Collaborate with business, work independently to perform customer analysis, design customer journey and develop innovative analytics solutions to support strategic initiatives.
• Keen to take initiatives to translate business problems into analytics-led solutions with appropriate methodology, manage the business application effectively and evaluate the results rigorously.
• Highly sensitive to state of business and anticipative of business problems and priorities.
• Explore the data and conduct quantitative analysis to ascertain root cause of business' issues, identifies opportunities and effective targeting for business growth potential.
• Collaborate with cross-functional teams to integrate analytics into business processes and decision-making.
• Design and develop dashboards and reporting tools for performance monitoring.
• Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment.
• Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment.

Requirements

• University degree in in Data Science, Statistics, Computer Science, Information Systems or other related discipline.
• Minimum of 6 years' experience in data analytics, preferably with focus on customer life cycle management or wealth management in banking industry.
• Strong knowledge of wealth products and experience with high-net-worth customer segments is a significant plus.
• Proficiency in data analytics tools (e.g. Big Query, Python) and visualization software (e.g. Tableau, Qlik Sense).
• Strong problem-solving skill and a strategic mindset, with the ability to analyses complex data, identify core issues and recommend solutions.
• Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience.
• Customer-centric oriented, with good interpersonal, organizational, and presentation skills
• Self-motivated professional with great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery.

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