Senior Analytics Manager (AI/Machine Learning) - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
We are currently seeking high caliber professionals to join our department as Senior Analytics Manager (AI/Machine Learning)
Principal Responsibilities:

• Mine, analyze and model large structured and unstructured data and apply advanced statistical, predictive models and leading machine learning algorithms to explore strategic solutions and actionable recommendations
• Drive commercialization of advanced analytics-led solutions with appropriate methodology, manage the business application effectively and evaluate the results rigorously
• Highly sensitive to state of business and anticipative of business problems and priorities.
• Contribute to team development, effectiveness and success by driving the build-up and delivery of AI/machine learning solutions
• Explore the data and conduct quantitative analysis to ascertain root cause of business' issues, identifies opportunities and effective targeting for business growth potential
• Collaborate and influence a wide range of partners / stakeholders to ensure the successful implementation of AI/machine learning solutions with well defined performance measurement
• Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment
• Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment
• Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities.

Requirements
Requirements:

• University degree in in Statistics, Mathematics, Computer Science, Information Systems or other related discipline
• Minimum 10 years' working experience in analytics, modelling and machine learning/AI/Generative AI
• With proven experience of people management or collaboration with offshore team
• Extensive experience and skill in mining massive volume of data for quick insight discovery
• In depth knowledge and experience with machine learning techniques and algorithms
• Proficient in Python/R, SQL/BigQuery, Tableau/QlikSense on environments such as Google Cloud Platform (GCP) is a must
• Experience with embedding techniques, RAG, promptings and LLM fine-tuning, involvement in search engine or recommendation system is a plus
• Experience in machine learning model/AI/Generative AI related risk and control governance
• Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience
• Effective communication, interpersonal, organizational, problem solving, presentation skill and strong business acumen
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

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