Client Lifecycle Management Graduate

Ebury is a leading global fintech company that empowers businesses to trade and grow internationally. It offers a comprehensive suite of products, including international payments and collections, FX risk management, trade finance, and API integrations. Founded in 2009 by Juan Lobato and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in more than 25 countries.

Client Lifecycle Management Graduate

Financial Crime and Customer Operations Department
Location: Ebury Leon - 4 days in the office and 1 day of home office per week

We are looking for a Clietn Lifecycle Management Graduate to join the CLM Team in our Leon Office. This role will report to our Client Lifecycle Management Manager. We are looking for someone who can ideally speak Spanish and English, although any other languages will be an asset.

Responsibilities:
• Safeguarding Ebury and our existing Clients from financial crime and reputational risks
• Conduct ongoing customer due diligence for corporate and individual clients and partners in compliance with relevant legislative, regulatory and internal requirements
• Perform screening checks on client data against sanctions, PEPs and negative media
• Monitoring, cleaning and introducing data in the system to comply with reporting obligations derived from the Anti-Money Laundering regulations
• Ensure prompt resolution of customers related issues on email, phone and chat
• Efficient management of a personal portfolio of cases and tasks
• Proactive follow-up with clients and sales representatives to ensure timely completion of cases and tasks
• Documenting client files in a structured format compliant with internal requirements
• Complete allocated tasks with focus, and in a timely manner
• Communicate the status of tasks to colleagues and Supervisors, escalating problems swiftly, as needed
• Adhere to all internal policies, processes and procedures

Requirements:
• University degree
• Diligent, with excellent attention to detail
• Proactive, with the ability to work within strict time-frames and under pressure
• Strong communication skills, both written and verbal
• Highly empathetic, with strong active listening skills
• Co-operative, and comfortable working in a team environment
• Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
• Adaptable, with the ability to cope with changing products, processes and procedures
• Aligned with Ebury values
• Fluency in English, any other language is considered a real benefit

#L1-JG1

About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.