Customer Payments Graduate

Ebury is a leading global fintech company that empowers businesses to trade and grow internationally. It offers a comprehensive suite of products, including international payments and collections, FX risk management, trade finance, and API integrations. Founded in 2009 by Juan Lobato and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in more than 25 countries.

Customer Payments Graduate

Location: Malaga - Office Based (4 days in office; 1 day working from home)

Reports to: Customer Payments Manager

Responsibilities:

• Reconciliation of client funds and outbound payments received across Ebury's network of bank accounts, across all back office systems, in accordance with internal processes
• Investigation of unallocated and/or non-received funds, and rejection or escalation as required
• Funding client trades, where manual funding is required
• Verification of remitter bank account da
• Assign currency accounts to clients as requested, and in accordance with internal guidelines
• Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAs
• Completion and verification of payment beneficiaries, in accordance with internal processes
• Complete allocated tasks with focus, and in a timely manner
• Communicate the status of tasks to colleagues and managers, and escalate problems swiftly, as needed
• Adhere to all internal policies, processes and procedures
• Management of payment issues and queries relating to SWIFT and domestic payments, including processing of SWIFT query messages (MT199, MT192, MT195/6 and MT999), in line with internal processes and SLAs
• Investigate non-received, short or returned payments, and process or escalate as required, in line with internal processes
• Process payment returns and rejections, in line with internal processes
• Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI

Requirements:

• University degree
• Working knowledge of desktop based office software such as MS office- Excel, Word, Outlook and other applications
• Proactive, with the ability to work within strict time-frames and under pressure
• Diligent, with good attention to detail
• Effective research skills with an ability to find solutions independently
• Good communication skills, both written and verbal
• Co-operative, and comfortable working in a team environment
• Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
• Motivated, with a desire to make Ebury a success

About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.