Client Manager

Excited to grow your career?

BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers.

About the job:

Responsibilities

• Support CRM in administrative activities, overdrafts, maturity products, fiduciary renewals
• Administrate tasks in account opening and closing process
• Execute transactions and carrying out follow-up's on investments
• Handle client queries in an independent manner
• Prepare client visits / Business Trips
• Manage Pre- and post-processing of customer visits and business trips
• Independent management of customer administration as well as permanent customer data maintenance
• Administrative and client-related support of various client advisors
• Handle general correspondence
• Orders execution and customer control (payment of orders operations, clarifications, etc.)
• Renewal/application of Risk operations: credit lines, loans, guarantees, credit cards
• Commercial follow-up and special campaigns in the area

Your Profile

• Master Degree in Banking or Finance or equivalent. EFPA would be an advantage
• Attention to detail and high motivation to deliver by being a trusted facilitator, coordinator and reliable partner
• Extreme attention to detail, particularly with respect to client information and payment data
• Willingness and ability to work against deadlines with the highest degree of accuracy
• Combine persuasive social and problem solving skills with a high service orientation, discipline and high quality mind-set
• Highly self-motivated, open-minded, quick learner
• Excellent time management
• Reliable team player with sense of responsibility and the ability to adapt to changing demands
• Ability to work efficiently under pressure and multiple priorities
• Proficient knowledge of the MS Office package (especially excel)
• Fluent in Spanish and English, German would be an advantage

Skills:

Achieving Deadlines, Agile Working, Detail-Oriented, English Language, Learning Quickly, Microsoft Excel, Organized Thinking, Spanish Language, Time Management, Troubleshooting, Workload Prioritization