Mortgage Loan Assistant II

GENERAL DESCRIPTION OF POSITION

The Mortgage Assistant II helps the Mortgage Loan Operation Manager with rebuttals to the investors, researches audit findings, backs up processors, backs up the secondary desk, prepares HUD binders, answers the phone and directs calls to the appropriate party. This position pays all mortgage bills, check suspense reports, pull reports as necessary, prepare recertification forms to send to investors annually, order supplies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Resets passwords for all vendors, helps with questions from originators regarding issues they are having with DU, LP, etc. This duty is performed daily, about 30% of the time.

2. Break down bills from all vendors and send to finance for payment. This duty is performed daily, about 10% of the time.

3. Pull files for QC audits and research to find problems and solutions. This duty is performed daily, about 20% of the time.

4. Pull reports as necessary. This duty is performed daily, about 5% of the time.

5. Pull VA packages for VA review. This duty is performed annually, about 5% of the time.

6. Prepare HMDA packages and send to loan operations. This duty is performed daily, about 5% of the time.

7. Prepare HUD Case Binders. This duty is performed daily, about 5% of the time.

8. Order supplies for branch. This duty is performed daily, about 5% of the time.

9. Identify cross selling opportunities. This duty is performed daily, about 5% of the time.

10. Complete required BSA/AML training and other compliance training as assigned. This duty is performed annually.

11. Answer incoming calls and answer customer questions or forward to appropriate party. This duty is performed about 10% of the time.

12. The ability to work in a constant state of alertness and in a safe manner.

13. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 3 years related experience and/or training, and 2 years related management experience, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Intermediate: 10-Key, Accounting, Alphanumeric Data Entry, Database, Spreadsheet, Word Processing/Typing

Basic: Contact Management, Human Resources Systems, Payroll Systems, Presentation/PowerPoint

WORKING CONDITIONS

Periodically exposed to such elements as noise, intermittent standing, walking, occasionally pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to sit, talk or hear; frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms; and occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include color vision.

ADDITIONAL INFORMATION

Not indicated.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)