Account Manager: Italian Desk

Description

eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors' portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 75 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

We are constantly growing and are excited to share that we are looking for a Italian Account Manager to join our team!

What will you be doing?

• Provide trade and administrative support to our global retail, corporate and institutional clients across phone, email, and web chat.
• Provide extraordinary service aligned with the company's culture and values
• Gain a strong understanding of various financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds, and commodities.
• Provide trading expertise on P&L and margin calculations, order types, charges, trade assistance, and investigations.
• Answering queries and cross-selling our products and platforms.
• Onboard and retain high-value clients, provide valuable information, assist with high-severity cases and inquiries
• Being an ambassador in carrying out the company's vision, mission, and products

Requirements

• Mother Tongue level of Italian- Must
• Good level of English - Must
• Experience with the stock markets/ ETFs/ Trading or Cryptocurrencies - Advantage
• BA degree in Finance/ in a relevant domain
• Experience in Customer-Facing roles/ Retention/ Sales/ Account /Portfolio Management
• Highly organized and can handle multiple daily priorities in a dynamic environment
• Ability to self-manage your time and prioritize tasks
• Be a real team player
• Have excellent learning skills
• Be motivated to succeed and willing to contribute
• Be target-oriented
• Have phenomenal interpersonal skills and communication skills (both written and verbal)
• This position is a full-time position working Mon-Fri In Israel (Hybrid)