Senior Finance Systems Support Analyst

Description and Requirements

Role Value Proposition:

MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We're united by our purpose to help our customers and each other create a confident future; we're guided by empathy; and we're inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it's #AllTogetherPossible . Join us!

The associate will collaborate with audit and IT Risk teams, enhancing their expertise in Access Management functions and processes. They will play a crucial role in ensuring compliance with regulatory standards and maintaining robust access controls. They will assist in configuration and enhancements to ServiceNow to meet business requirements and improve overall system performance. Additionally, they will support finance application systems and perform GFS maintenance and reconciliation to ensure seamless financial operations.

Key Responsibilities:

• Ensures compliance with SOX and IT policies by coordinating semi-annual recertifications and maintaining current entitlements for all supported applications.
• Leads small scale improvement projects for access controls and operational efficiency.
• Providing evidence for audit requests and working closely with internal and external audit teams.
• Assist in configuration and enhancements to ServiceNow to meet business requirements and improve overall system performance.
• Analyzes and resolves basic to complex accounting system issues in support of the financial close.
• Processes system maintenance requests for the general ledger and other Finance systems.
• Performs daily and monthly accounting system control activities.
• Partners with peers both in region and globally to ensure seamless services, uniformity of processes and continuous service improvement.
• Maintenance of the GFS website by troubleshooting issues and implementing enhancements to improve user experience.

Essential Business Experience and Technical Skills:

Required:

• Strong Excel skills, including a thorough understanding of formulas and advanced functionalities.
• Ability to present and communicate concisely and clearly in a manner that both financial & non-financial audiences can understand.
• MS Word, Visio, PowerPoint capabilities.
• Adapt to various work situations and work well with associates across all levels of management and geographies.
• Strong problem solving, analytical, time management, communications, and interpersonal skills.

Preferred:

• Bachelor's degree in Finance, Accounting or MIS preferred.
• Knowledge of finance functions, processes and systems (PeopleSoft, Hyperion Suite, or equivalents).
• Experience with Identity and Access Management (IAM) tools and processes, including managing user access, entitlements, and permissions across various systems and applications.
• Experience with Microsoft Power Automate and Power Apps, including designing and developing automated workflows and custom applications to improve business processes and productivity.
• Prior experience implementing process improvements using common methodologies (i.e. LEAN or Agile).
• Experience with SharePoint, MS Team, and HTML coding.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.