Senior Officer - Cards & E-Channels Fraud Control & Auth, FRM&I, NFR, GRM

JOB PURPOSE

To execute quality check on critical operational activities pertaining to Cards Fraud Control & Authorization Unit with respect to transaction fraud monitoring to ensure quality fraud monitoring tasks are performed. Support as a backup staff for the Supervisor during shortage for smooth performance of this unit.

KEY RESPONSIBILITIES

Execute and ensure quality check, that all Operations processes are adhered to and assist in recommending changes in existing processes, fraud control techniques, and set parameters and thresholds for monitoring based on market intelligence available and changes in the latest fraud trends.

Execute and assist in monitoring of transactional activity to ensure early identification of suspicious transactions with respect to fraudulent usage in order to minimize transactional fraud losses. Report any identified fraudulent activity for immediate action to prevent further losses.

Perform investigations to ascertain genuineness of cardholder claim(s) to assist in compensating the cardholder for counterfeit transactions.

Periodically review alert generation behavior and report any abnormal activity.

Assist in managing Fraud Monitoring tables.

Prepare and maintain updated periodic MIS for Fraud Management area.

Assist in Identifying processes that can be automated and recommend for implementation accordingly.

Assist in ensuring that all processes in the Unit are compliant with Central Bank, VISA International, and DIB rules and regulations in processing of transactions and documentation.

Assist in ensuring that all required Regulatory and other periodic Reports / MIS are prepared and submitted on due dates.

Ensure support to process genuine high value authorization requests, are handled as per process.

Competencies/Skills

JOB COMPLEXITY

Ability to take handle on critical situation or emergencies due to fraud situation.
Ability to manage the situation in line with SOPs and SLAs