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Claims Specialist

Employer
Hannover Re
Location
Kuala Lumpur, Malaysia
Salary
Competitive
Closing date
Feb 27, 2025
View more categoriesView less categories
Job Function
Accounting/Audit/Tax
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
We are currently hiring an Claim Specialist to join our Finance & Accounting team in Malaysian Branch.

Key Responsibilities

  • Actively reviewing, improving and developing claim management solutions, processes and strategies when required.
  • Actively reviewing and improving claim handing guidelines, including criteria for claim review.
  • Actively establishing local/ regional networks with loss adjusters, lawyers.... to get up-to-date loss information and to support claim audit and verification.
  • Verifying covered losses (Facultative and Treaty) by studying insurance policy and/or reinsurance contract coverage (in consultation or liaison with underwriter/ Group Legal Services when necessary).
  • Establish proof of loss by studying documentation and assembling additional information from outside sources.
  • Verifying claim recoveries and salvages when relevant.
  • Supporting loss reserve (single and event loss) process when required.
  • Conducting claim audit when required, which including but not limiting to:
    • Interviewing with Claims and Reinsurance/ Finance Team of business partner;
    • Assessing Claim handling and reserving process of business partner;
    • Engaging local experts (loss adjusters/ lawyers...) when required;
    • Negotiating claim settlement where relevant;
  • Actively communicating with underwriter and other services departments about claim development and claim decision according to Claim handling guidelines.
  • Actively using claim handling experience and claim data to support underwriting and pricing process.
  • Register claim, maintain claim files and document claim file activities in accordance with established procedures and to ensure information confidentiality.
  • Prepare claim reports to Branch management, Compliance and Hannover Office according to Claim handling guideline.
  • Approving or denying or referring claims according to Claim handing guidelines and authority.
  • Ensure legal compliance, including Sanction and Data protection regulations, by following company policies, procedures, and guidelines.
  • Maintain quality client service by understanding client's practices and responding to client's inquiries.
  • Provide legal support by assembling documentation for settlement action.
  • Assist or prepare files for lawsuit, trial, subrogation, or commutation.
  • Collaborating with Technical accounting professionals as a reference contact regarding claims.
  • Engage actively in ad hoc projects, including automation projects rolled out by Hannover (Germany) Office.
  • Develop and recommend areas for enhancements and improvements for the current systems and processes to meet the challenges and needs of claims process.

Job Requirements

  • A university degree or master's in relevant field such as (re)insurance, business, finance or law.
  • Good command of English (written and spoken)
  • Minimum of 8 years of experience in the insurance or reinsurance industry
  • Having experience working with loss adjusters is an asset.
  • Extensive knowledge of (re)insurance claim process
  • Extensive knowledge of insurance-related policies and legislation
  • Excellent conflict resolution skills
  • Strong communication and interpersonal skills
  • Proficient with Microsoft Office Suite
  • Analytical and problem solving skill
  • Attention to detail and accuracy
  • Organisational and time management skills
  • Ability to manage a team
  • Ability to be a team player with result oriented, problem solving skills and willing to complete/ assist in tasks that sometimes fall outside of the job description

We are #somewhatdifferent - people with their own stories, experiences, and career paths. Everyone is welcome! Apply with just one click on the "Apply now"- button and become part of our diverse team!

More on our work environment, your entry opportunities and development prospects can be found at www.hannover-re.com/en/career.

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