Customer Account Manager

Job description:

• Develop and manage strong customer relationships
• Oversee all aspects of customer order management and administration
• Identify and communicate critical part requirements for airline customers and shops
• Support general customer operational issues
• Assist with monthly and weekly planning processes
• Coordinate all aspects of customer order management, including reviewing orders, providing recommendations, processing orders and quotes, and communicating parts availability, pricing, delivery schedules, and expedite requests
• Ensure high levels of customer satisfaction, develop corrective action and communication plans as needed
• Gain an understanding of customer businesses, processes, and systems to help maintain a competitive advantage
• Prepare regular financial projections per customer to support sales forecasting
• Offer comprehensive materials management solutions and coordinate with customers

About the customer:

On behalf of our client, a leading aerospace manufacturer, Swisslinx is seeking a Customer Account Administrator to provide exceptional customer service across the EMEA and CIS regions.

Requirements:

• Excellent written and verbal English communication skills
• Minimum of 2 years of relevant work experience
• Experience with aerospace and airline customers is an advantage
• Proficiency in SAP or a similar ERP system
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong organizational skills with the ability to prioritize and multitask effectively
• Ability to work independently and in cross-functional teams