Credit Reporting Specialist
- Employer
- Credit Acceptance Corporation
- Location
- New York, USA
- Salary
- Competitive
- Closing date
- Jan 17, 2025
View more categoriesView less categories
- Job Function
- Accounting/Audit/Tax
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals!
The purpose of the Credit Reporting Specialist position is to work within the Credit Reporting team to investigate credit reporting disputes in compliance with the Fair Credit Reporting Act ("FCRA").
Outcomes and Activities:
Requirements:
Preferred:
Knowledge and Skills:
Targeted Compensation: $18.27/hr - $24.36/hr + a quarterly bonus plan
Benefits
Our Company Values:
To be successful in this role, Team Members need to be:
Expectations:
Advice !
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S .
We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Play the video below to learn more about our Company culture.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals!
The purpose of the Credit Reporting Specialist position is to work within the Credit Reporting team to investigate credit reporting disputes in compliance with the Fair Credit Reporting Act ("FCRA").
Outcomes and Activities:
- Through the use of internal and external systems, investigate and accurately respond to disputes in a manner that complies with the FCRA. These disputes are received directly from consumers and indirectly by the Company through eOscar (Online Solution for Complete and Accurate Reporting)
- Respond to customer validation requests
- Investigate and manage in a timely manner accounts where a consumer alleges identity theft or fraud
- Where appropriate, engage consumers in telephone discussions to further assess their dispute
Requirements:
- High school diploma
- Previous experience in a customer service or complaint escalation role where the primary function is dispute resolution
- Knowledge of Microsoft suite office products
- FCRA or CDIA Certification (Required within 90 days of hire)
Preferred:
- Familiarity with Credit Reporting Agencies and Bureau Reporting
- Experience in e-OSCAR and Artiva
Knowledge and Skills:
- Organized, with ability to multi-task and prioritize multiple requests with strong attention to detail
- Speak clearly, professionally and articulately on the telephone
- Apply analytical skills to solve problems
- Organized and capable of meeting all deadlines
- Possess and express a positive and enthusiastic attitude
- Be customer focused
- Ability to work independently and in a team environment
Targeted Compensation: $18.27/hr - $24.36/hr + a quarterly bonus plan
Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice !
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S .
We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Play the video below to learn more about our Company culture.
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