Customer Service Specialist

Work for an exciting global brand based in Alexandria

Your new company
You will be working for a leading global brand that has been producing premium appliances. This company is known for its quality, design and innovation, and has exclusive distribution rights in Australia.

Your new role
As a Internal Sales Representative, you will be responsible for;

• Managing the end-to-end sales process (from data/order entry, to payments, to final delivery to customers).
• Managing inbound telephone enquiries in a timely manner.
• Replying in a timely manner to all email enquiries that have been directed to Retail Sales/Agency Sales.
• Investigating and following up complex enquiries regarding stock/current orders/ETAs/forward orders/backorders.
• Assisting with stock take when required and processing cash sales
• Assisting with showroom enquiries/sales and demonstrations.
• Liaising with state agencies where required to achieve sales targets.
• Assisting with processing sales requests from internal teams.
• Following up on aged orders, outstanding payments and liaising with the warehouse team to escalate delivery issues.
• Assisting with e-commerce order fulfilment

What you'll need to succeed

A passion for sales and customer service

Excellent communication skills and ability to deal with complex enquiries

Experience in a sales and inbound/outbound call centre environment

Experience with Microsoft Office and AS400 (desirable)

What you'll get in return

$65-70k + super (depending on experience)

A flexible work arrangement with 4 days in office (and 1-day WFH)

Work in a new and modern office space in Alexandria

A supportive and friendly work environment

A chance to work with a leading global brand

Onsite free parking

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#2909570