Loan Servicing Associate

Job Type

Full-time

Description

Loan Servicing Associate

DEPARTMENT: Loan Servicing

LOCATION: 341 Main Street Catskill, NY 12414

REPORTS TO: Loan Servicing Manager

SUPERVISES: None

PAY RANGE: $18 - $20

POSITION SUMMARY:

Services the mortgage, consumer and commercial loan portfolio to include data entry into the Bank's Core processing system to record new loans and modifications, processing payments and satisfactions, assists customers with loan inquiries, escrow monitoring and analysis, rate changes, insurance processing and tracking, file maintenance, preparation of written notifications and billing statements and provide support and assistance to the originations staff and officers of the lending department.

Requirements

EDUCATION & EXPERIENCE:

• Associate's degree in business, finance or related area or equivalent experience within a financial institution, loan department or similar area
• Ability to coordinate assigned tasks and track them to completion
• Strong customer service skills
• Good written and oral communication skills, and strong attention to detail
• Strong computer skills and experience with Microsoft Excel preferred

MAJOR DUTIES & RESPONSIBILITIES:

• Completes and organizes loan files
• Completes Core system file maintenance for new or modified loan accounts
• Double checks Core system loan data for accuracy
• Processes payments, payoffs and corrections to loan accounts
• Answers customer inquiries, handle customer problems and complaints; counsels customers with special needs or requests
• Research public website to obtain tax information
• Assists with preparation of written loan servicing procedures
• Tracks and changes EFT loan rates and payments, when necessary
• Reviews and prepares daily notices and monthly billing statements
• Maintains, tracks & completes processing associated with UCC's and Liens
• Tracks filing and receipt of mortgages and, or title policies
• Prepares and files mortgage satisfactions
• Processes and tracks insurance
• Processes address changes and researches returned mail
• Pays taxes and insurance through escrow and completes escrow analysis
• Provides adequate and accurate support for other members of loan servicing, originations staff and AVP of Loan Servicing
• Other duties as requested

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPLIANCE STATEMENTS:

EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER

Bank of Greene County is a federal contractor and an equal opportunity and affirmative action employer that provides equal employment opportunity in all employment-related matters, including hiring, training, promotion, compensation, benefits, transfers and other personnel actions, without regard to race (including traits historically associated with race), color, national origin, age, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, disability, genetic information, predisposition and carrier status, military or veteran status, marital and familial status, the status of being a victim of domestic violence, employee's or a dependent's reproductive health decision making (including, but not limited to, a decision to use or access a particular drug, device or medical service), known relationship or association with any member of a protected class, and any other characteristic protected by applicable law.

BANK SECRECY ACT (BSA)

Before assuming any duties, each employee will be trained in the proper filing and logging procedures for large currency transactions and the sale of monetary instruments.

Each employee will immediately report suspicious currency transactions or activity to their immediate supervisor or the BSA Officer.

All employees will become familiar with how their customers handle their accounts and will report any transactions that are not within the normal activities of the customer.

The employee will be trained in compliance with the BSA, USA PATRIOT ACT and associated laws and regulations under the Bank's Compliance Program as it pertains to his or her job functions. Employees are expected to meet all compliance requirements as stated within the Bank's BSA/AML/CIP/OFAC Program. Failure to meet these compliance standards may adversely affect performance appraisals and may result in disciplinary action up to and including termination.