Customer Support - Non Voice - Mandarin Language
- Employer
- Cognizant
- Location
- Kuala Lumpur, Malaysia
- Salary
- Competitive
- Closing date
- Feb 3, 2025
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- Job Function
- Other
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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Key Responsibilities:
- Provide excellent customer service through email and other non-voice communication channels.
- Handle customer inquiries and resolve issues with empathy and a customer-centric approach.
- Utilize basic Excel skills to manage and analyze data related to customer accounts.
- Assist with accounts payable processes, ensuring accuracy and timeliness.
- Maintain detailed and organized records of customer interactions and transactions.
- Proactively communicate with customers and internal teams to ensure smooth operations.
- Identify and escalate complex issues to the appropriate departments for resolution.
- Continuously seek opportunities to improve processes and enhance customer satisfaction.
- Proven experience in a customer service role, preferably in a non-voice process.
- Basic proficiency in Microsoft Excel.
- Strong problem-solving skills and the ability to think critically.
- Excellent written communication skills and attention to detail.
- Background in accounts payable processes is highly desirable.
- Ability to work independently and as part of a team.
- Proactive and detail-oriented with a strong sense of responsibility.
- Empathy and a customer-centric mindset.
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