General Manager ACT

• Opportunity to contribute to the broader strategic direction of Banking Department.
• Oversee the day-to-day Canberra Branch operations.
• Be more, have an impact and make a difference.

As the General Manager of ACT office, you will oversee and direct the teams responsible for delivering banking services to our Australian Government agency customers.. As part of the Department's leadership team, you will lead and develop individuals and teams to achieve goals and deliver RBA outcomes.

Your key responsibilities will include:

• Oversee the day-to-day Canberra Branch operations.
• Manage contractual and customer relationships with government banking customers and contribute to tender responses.
• Provide advice and deliver reliable cost-effective services related to customers in line with the Department's business objectives.
• Manage internal and external relationships and collaborate effectively with key stakeholders.
• Provide support to the Banks executives as required.
• Guide and assist Banking customers to ensure they meet the industry and government payments transformation strategy.
• Contribute to the maintenance and improvement of policies, systems and processes, ensuring compliance as well as appropriate levels of quality assurance and control.
• Create an RBA-values aligned culture, enabling an environment for high levels of employee engagement and achievement.

Your background:

• Experience dealing with other Government Agencies, organisations, or Reserve Bank departments.
• Ability to handle sensitive and confidential information is essential.
• Knowledge and experience with customer service principles, quality output and cost efficiency drivers.
• Understanding of Service Level Agreements, data insights and outcomes.
• Experience leading, developing and motivating a work area or project of employees who exercise independence in their work, as well as implementing strategy.

Your team

You will lead a team of around 14, reporting to the Senior Manager, Service Delivery, Banking Department in Business Services Group.

As a part of the Senior Leadership team, you will contribute to the broader strategic direction and leadership of Banking Department, sharing accountability with other leaders for overall performance of deliverables and outcomes to meet the current and future needs of the Bank.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy. We also issue Australia's banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.

Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect, while promoting the public interest through our efforts.

Your application should include a resume detailing your experience and qualifications.

The Reserve Bank of Australia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.

Few places give you the balance of professional challenge and a management culture that not only supports but encourages you to live a full life outside of work and be more.

Application Close :
July 11, 2024