IT Service Desk Technician-Korean Proficiency
- Employer
- Cognizant
- Location
- Kuala Lumpur, Malaysia
- Salary
- Competitive
- Closing date
- Jan 31, 2025
View more categoriesView less categories
- Job Function
- Other
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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Job Summary
We are seeking a Senior Process Executive - CHD with 0 to 2 years of experience to join our team. The ideal candidate will have expertise in Avaya CMS and a strong background in Customer Experience Offerings Customer Experience and Store Operations. This hybrid role requires rotational shifts and proficiency in Korean as a native speaker.
Responsibilities
Avaya Certified Specialist Customer Experience Management Certification
We are seeking a Senior Process Executive - CHD with 0 to 2 years of experience to join our team. The ideal candidate will have expertise in Avaya CMS and a strong background in Customer Experience Offerings Customer Experience and Store Operations. This hybrid role requires rotational shifts and proficiency in Korean as a native speaker.
Responsibilities
- Provide exceptional customer service by leveraging expertise in Avaya CMS to resolve customer issues efficiently.
- Oversee customer interactions to ensure a seamless experience across various touchpoints.
- Utilize knowledge in Customer Experience Offerings to enhance customer satisfaction and loyalty.
- Monitor and analyze customer feedback to identify areas for improvement in store operations.
- Collaborate with cross-functional teams to implement customer-centric strategies.
- Maintain accurate records of customer interactions and transactions using Avaya CMS.
- Assist in the development and implementation of customer service policies and procedures.
- Ensure compliance with company standards and regulatory requirements in all customer interactions.
- Conduct regular training sessions for team members to improve customer service skills.
- Provide timely and effective solutions to customer inquiries and complaints.
- Support the continuous improvement of customer service processes and systems.
- Participate in rotational shifts to provide 24/7 support to customers.
- Utilize language skills in Korean to communicate effectively with native speakers.
- Possess a strong understanding of Avaya CMS and its applications in customer service.
- Demonstrate expertise in Customer Experience Offerings and Customer Experience.
- Have experience in Store Operations and the ability to identify operational improvements.
- Exhibit excellent communication skills in Korean as a native speaker.
- Show proficiency in handling customer interactions and resolving issues promptly.
- Display the ability to work effectively in a hybrid work model with rotational shifts.
- Have a customer-centric mindset and a commitment to delivering high-quality service.
Avaya Certified Specialist Customer Experience Management Certification
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