Contact Centre Consultant

Great opportunity for a customer service professional to join a well-established organisation. Your new company
This Customer Service Consultant position is with a well-established Australian customer-owned Bank, based at their Brisbane Inner City Contact Centre office.
Your new role
As a Customer Service Consultant based in a Contact Centre, you will be responsible for handling high volume inbound calls/enquiries and transactions as well as outbound follow-up activity (communication via calls predominantly, emails, live chat). You will provide support to customers within the Personal Banking space, handling customer enquiries regarding; opening accounts, internet banking, debit or credit cards, payments/transfers, fraud/theft, foreign exchange & Insurance. Ultimately, you will be identifying opportunities to assist customers with the Bank's range of products and services, and liaise with internal teams to provide solutions.
What you'll need to succeed

• Proven recent Customer Service experience
• Banking &/or Contact Centre experience is preferred, but also open to Retail or Receptionist experience
• Proven experience working in a fast-paced role
• Strong communication/interpersonal skills
• Strong computer skills

What you'll get in return

• Salary package of $58,000 -$62,000 + 13% Super
• 2 days work from home
• Career growth progression
• Supportive and social workplace culture
• Comprehensive training program

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, please contact Taylor Woodforth on 3243 3084, or alternatively email your resume to Taylor.Woodforth@hays.com.au for a confidential discussion on your career.
#2908182