Process Executive - Japanese language

Description:

• Good written communication skills and comprehension.
• Intermediate level knowledge on MS Office applications like Excel, Outlook, and Word.
• Good on Numerical ability and Logical reasoning.
• Preferably from Finance background, knowledge of terms like accruals, payment cycles etc (Added advantage).
• Maintaining timelines and accuracy in processing.
• Attention to details and ability to meet deadlines.

Roles & responsibilities:

• SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
• Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability
• Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan
• Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction
• Process Reengineering: Participate in the ideation process, produces the documentation, and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis
• Talent Management (People Management): Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat
• Knowledge Management: Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.