Head of Usage and Rewards - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Unsecured Lending & Payment
Wealth and Personal Banking
We are currently seeking a high caliber professional to join our department as Head of Usage and Rewards
Principal responsibilities

• Formulate and implement effective and sound Card Usage strategies and actions to achieve the growth targets and increase market share.
• Take the lead in identifying, structuring, and implementing new strategic partnership to drive values to Card customers and partners.
• Identify and capitalize on new business opportunities arising from the evolving market landscape in Cards and Payments industry.
• Own and lead the Cards Rewards proposition and customer platforms and drive new capabilities and enhancements to foster customer loyalty development, with the accountability to balance rewards cost and profitability.
• Development of customer-led solutions, pricing and functions/ features across card and reward programme as they evolve.
• Drive digital innovation on card usage and rewards and develop a compelling loyalty platform to drive customer engagement and satisfaction.
• Liaise with Cards Associations and payment service partners to provide customized business solutions and support to build win-win relationships.

Requirements

• Degree holder or above in Business Administration, Economics, Marketing and related disciplines
• Senior management experience in Banking or Cards and Payments products development and portfolio management
• Strong acumen in Cards and Payments business dynamics with solid experience in managing and growing a sizable portfolio
• Strong commercial judgment with a proven track record of bringing new customer solutions and innovations to generate portfolio growth
• Proven experience in partnership and rewards proposition management
• Sound awareness and knowledge about the use of data analytics and customer behavior
• Highly motivated, fast-paced, and possession of strong interpersonal, as well as written and verbal communication skills
• Experience to lead a team of professionals

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
#LI-HASE