Senior Credit and Collections Analyst

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

As a Senior Credit and Collections Analyst , you are responsible for managing and optimizing the organization's account receivable by monitoring customer payment behaviors, resolving overdue accounts, and ensuring timely debt recovery. You assess credit risk, analyze financial data, and collaborate with clients to negotiate payment plans while maintaining positive business relationships.

• Minimizes financial risk to the organization by assessing and advising on creditworthiness of prospective and existing clients.
• Investigates credit applications and approves applications within established guidelines for companies and individuals.
• Liaises with corporate clients and other departments to resolve credit and collections problems.
• Collects and negotiates terms of payment on overdue accounts.

Responsibilities

• Performs credit & collections across multiple and diverse customer groups / segments.
• Resolves credit & collections issues in a manner that maintains customer loyalty and minimizes product churn.
• Develops, recommends and implements procedures for investigating new and existing customer accounts.
• Answers client incoming calls, makes outgoing calls and provides a quality, responsive and positive customer contact experience related to collections, payments or billing disputes.
• Coordinates with internal departments to resolve billing disputes that may affect the ability to collect receivables.
• Reviews issues and recommends solutions regarding bad debt or write-offs.
• Recommends credit extensions / revocations and/or legal action where necessary.
• Monitors credit & collections metrics, identifying and reporting on status, progress and issues.

Qualifications

Educational Background

• Bachelor's degree in finance, accounting, business administration, or related field.
• Advanced certifications such as CPA, CFA, or a similar credit management qualification is an advantage but not required

Experience

• 4+ years of experience in credit and collections, accounts receivable, or financial analysis.
• Proven expertise in managing large customer portfolios in a B2B business model and handling complex collection cases.

Technical Skills

• Proficiency in financial software (e.g. SAP, Oracle, or other ERP systems)
• Advanced knowledge of Microsoft Excel (pivot tables, VLOOPUP/XLOOPUP, financial modeling)
• Knowledge of collections regulations and compliance standards
• Familiarity with credit reporting tools

Key Competencies

• Strong analytical skills for assessing account trends
• Excellent negotiations skills for resolving overdue accounts

Soft Skills

• Strong communication and interpersonal skills for dealing with clients and internal stakeholders
• Able to make decisions and work independently with minimal to no supervision
• Problem-solving mindset with ability to handle high-pressure situations
• Detail-oriented and highly organized
• Good business English skills (written and spoken)

Other preferred qualifications

• Experience working in a multinational or large corporate environment
• Established network in financial, especially banking sector of the Philippines
• Knowledge of financial related policies or markets

#LI-Hybrid #LI-NC2

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations