Customer Service Officer - Part Time

Customer Service Your new company
In this role you'll be working for a worldwide service company based within Melbourne Airport.
Your new role
You'll be responsible for providing support day to day, across different functionalities of the airport. Due to this role being based at the airport, there is no work from home.
This role will be working 6pm-12am Mon-Fri fixed 27.5 hours per week ($56,600 + Super)

• Providing support via phone and email
• Identifying & troubleshooting problems
• Support and resolve any airport issues
• Creating a positive customer experience
• Ability to triage queries and complaints
• Inputting correct data within the system
• Following up on all issues when required

What you'll need to succeed

• 2 years of recent contact centre experience dealing with inbound and outbound calls
• Flexibility to work 24/7 365 days per year
• Ability to pass a police check and ASIC (Aviation Security Identification Card)
• Tech-savvy - Can use multiple systems, including Microsoft products
• Ability to build good relationships
• Great communication, both written and verbal
• Having full working rights without restrictions

What you'll get in return

• Located at Melbourne Airport
• Free car park on site
• Great team culture

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to marc.howey@hays.com.au or call us now on 03 9604 9646. I also have additional Customer Service roles, so please get in touch if you think this role isn't quite what you're looking for. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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