Operations Client Service - Associate

Roles
• Monitor cash breaks, failed trades and overdrafts with the aim of minimizing potential risk
• Ensure deadlines / deliverables are met in accordance with the SLA provisions
• Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales
• Assist clients effectively with "New Account / Market Opening" requests and AD Hoc transitions or re-structuring
• Complete accurate non-standard or ad hoc reporting to clients within deadlines
• Ensure that all clients are billed promptly and assist in the follow up of any aged debt
• Review operating procedures and ensure they are updated.
• Ensure timely and accurate completion of team checklists as required
• Maintain specialist knowledge and skills that are essential in performing the role effectively
• Proactively share new ideas / process enhancements that could result in a benefit to the team

Manage Relationships / Communication
• Ensure the line manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given.
• Regularly contribute to projects impacting the wider group
• Build strong relationships with COE's
• Participate in shared service/client conference calls or meetings
• Provide feedback on Shared Services/COEs and maintain issues logs
• Build strong relationships with our clients through the provision of daily support and prompt resolution of all accounting and custody queries.

Individual Contributor
• Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
• Ensure that the highest level of the Code of Conduct is displayed in your behavior
• Provide appropriate management information as required to support business unit decision making
• Support the 'Risk Excellence' culture within the business
• Adhere to limits of delegate

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