Content Reviewer - Japanese Speaker
- Employer
- Cognizant
- Location
- Kuala Lumpur, Malaysia
- Salary
- Competitive
- Closing date
- Dec 28, 2024
View more categoriesView less categories
- Job Function
- Other
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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- Understand and remain up to date with client's policies and guidelines
- Review user reports regarding website content
- Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
- Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside policy
- Fulfill base productivity and quality requirements of the client
- Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
- Identify inefficiencies in workflows and suggest solutions
- Review of sensitive content sometimes involving graphic or disturbing subject matter.
- Fresh graduate - 2 years of professional work experience (preferable from BPO industry)
- Diploma and above
- Moderate to high Proficiency in using Google products, including YouTube, Gmail, Calendar, Google Drive.
- Knowledgeable with channels that provide on demand Video
- Experience with confidential information collection and management (preferable)
- Excellent communication skills in the required language; English & Japanese Language (able to read, write & speak - preferable to have JLPT certification for non-native speaker)
- Willing to work in 24x7 environment
- Should be comfortable working with explicit & sensitive content
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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