Senior Manager, Customer Solutions Compliance

Job Description

• Permanent, Full Time
• Open On Location
• Flexible work arrangements

How will I help?

The role is responsible for providing dedicated second line compliance support to the Customer & Corporate Services division of Westpac, focusing primarily on Customer Solutions.

Some of your key responsibilities will include:

• Provide compliance advisory support to the Customer & Corporate Services Business Units.
• Review and advise on projects and key regulatory and business changes.
• Provide advice on regulatory based change initiatives impacting the Customer & Corporate Services Business Units.
• Support the Compliance coverage and engagement model to deliver a mature 3LoD model.
• Continually monitor the compliance risk and control environment through review of reports, data, industry trends, and liaison with internal and external contacts.
• Develop strong relationships with business partners, supporting the overall business agenda, whilst maintaining necessary functional independence.
• Be effective and proactive in spotting and identifying and shaping issues including in governance forums such as Risk Committees, Working Committees, and Management meetings.
• Team with the other members of the Customer & Corporate Services Compliance team to ensure there are no gaps in coverage with respect to Customer & Corporate Services Compliance Division.
• Forge effective relationships relating to specific Customer & Corporate Services matters.
• Support regulator communications and interactions, including ASIC, AFCA and OAIC.

What's in it for me?

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

• Degree qualified, minimum of a bachelor degree.
• 7+ years' experience in large corporations or regulator.
• Prior senior manager experience in the banking or finance industry.
• Experience and understanding of retail banking products, agile projects, competitive environment or the financial services industry.
• Demonstrated experience in managing key stakeholder relationships at a senior level both internally and externally.
• Knowledge of relevant legal and regulatory environments and experience in managing implications in Retail banks; particularly, with relevance to the specific business unit.
• Ability to adapt to rapid digitisation and technology change in financial services and or Australian Retail financial product and services
• Experience in driving and managing strategic projects and programs of work.
• Comprehensive knowledge of compliance developments to identify emerging risks that may affect the business today or in the future.

What's it like to work there?

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au