Manager, Credit Control Services - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

WPB Credit and Financial Crime Risk Control - Credit Control Services

We are currently seeking a high caliber professional to join our department as Manager, Credit Control Services.

Principle responsibilities

• Lead a team of staff to manage all activities related to project management, system development and implementation.
• Plan, direct and manage the development and production of quality MIs.
• Provide prompt responses and recommendations on credit policies and collections strategy to adapt to the fast and changing market.
• Support of engagement meetings with global and regional stakeholders to drive management actions.
• Lead and drive new initiatives / projects including process streamlining, system enhancement and service migration to improve operational efficiencies and cope with business needs.

Requirements

• University degree in Business or a related discipline OR other relevant qualifications/experience
• Minimum 5 years' relevant experience in project management, analytics, debt collections or credit risk.
• Sound knowledge of retail banking, operational risk management, financial crime compliance or other related areas an advantage
• Good knowledge of application software (Skills in SAS, MS Word, Excel, Powerpoint and Access)
• Strong business acumen with good problem solving, communication and analytical skills
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Proficiency in both English and Chinese, fluency in Putonghua an advantage

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