Global Head Service Provider Management

What it's about

Partners Group leverages a large number of service providers globally for a wide range of services that are crucial to sustain business growth. The Global Service Provider Management team governs how we oversee the services that we have outsourced to the service providers. As Global Head Service Provider Management, you will be a pivotal figure in the management of service providers for our global organization. Your strategic vision, leadership skills and industry knowledge will be key to the success of our organization and will contribute to our continued growth and success.

• You are an accomplished and results-driven professional with a proven track record of driving success and operational excellence in complex and fast-paced environments
• You are experienced and skilled in managing and leading a high performing team, with the ability to mentor, develop and motivate staff
• You possess strong negotiation, communication, relationship management and project management skills
• You are experienced in problem-solving, conflict resolution and have the ability to work creatively to find constructive solutions to complex issues
• You will demonstrate a high level of integrity, professionalism, and ethical behavior in all your dealings
• You possess sound knowledge of private markets and the regulatory landscape

Your tasks will include:

• Owning, maintaining, and further developing the global service provider framework in line with our strategic vision and goals
• Ensuring the global service provider management framework provides an adequate, robust, and comprehensive set of policies, processes, procedures and tools to effectively manage service provider risks and performance
• Adapting and reengineering the global service provider framework and underlying processes and procedures, on a risk-based approach, to cater to a constantly evolving business and regulatory environment in a complex, multi-jurisdictional business landscape
• Leading the global service provider management team effectively to achieve high levels of performance within the team, as well as building/developing the team for both personal and professional growth
• Leading and contributing to various projects, including technology advancements and improvement initiatives, collaborating with a wide range of stakeholders across the firm as well as with service providers
• Responsibility to enforce adherence to the global service provider management framework globally across multiple business areas through a robust control and monitoring framework, as well as education to stakeholders
• Acting as thought leader for service provider management in Partners Group, providing expert guidance to business and other stakeholders throughout the service provider life cycle
• Implementing effective performance management and risk mitigation strategies for business-critical service providers to ensure delivery of high-quality services and the achievement of our strategic outsourcing related goals
• Demonstrating exceptional relationship management skills, fostering and nurturing close working relationships with key service providers, while maintaining a firm and resilient approach when it comes to issues and conflicts resolution

• Effectively overseeing key service provider relationships, demonstrating adeptness in managing the complexities of strategic partnerships
• Keeping abreast of and analyzing industry developments and interacting regularly with our peers
• Driving operational and cost efficiencies by establishing an effective cost management model and benchmarking our service provider spend against market standards
• Regularly interacting with and influencing Partners Group business teams, members of management, boards and committees

What we expect

• University or professional studies in Finance related fields or equivalent qualifications
• 8-12 years' experience in managing/overseeing service provider and client relationships, preferably in a private markets/financial services environment. Experience within asset managers or service providers servicing asset managers in relation to fund services is a plus.
• Fluency in English; German and/or French is a plus

What we offer

Partners Group is a global financial institution that retains the culture, place, and agility of a start-up. As a growing firm, we are committed to attracting, developing, and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for your growth:

• Professional, international working environment
• Challenging, rewarding career within a growing company
• Entrepreneurial culture offering opportunity to learn the business from some of the world's leading private market specialists
• Collaborative environment, with on-the-job training and mentorship opportunities
• Education assistance program
• Competitive salary with performance-oriented compensation model.
• Lunch allowance
• One-month sabbatical after every five years of service
• Fun office and team events, including volunteer opportunities to connect with and help our local communities

At Partners Group, we thrive on new ideas for the benefit of our clients, our employees, and our community. We are proud to be an equal opportunity employer and support diversity of perspectives. Our working environment is humble, inclusive, and transparent, and the structure of the firm is flat.

www.partnersgroup.com

Please be aware, fraudsters may pose as Partners Group recruiters. All genuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at hr@partnersgroup.com