Back End Servicing Auditor

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals!

Credit Acceptance is quickly growing and we have a variety of opportunities. Working directly with consumers and contractors, our team members specialize in various segments of the contract life cycle to achieve the highest levels of performance. Leadership is committed to providing career growth opportunities to our team members and we are proud of our record of promoting from within. Our flexible schedule, relaxed work environment and culture of having fun make this a Great Place to Work.

About this Position : Note: This position will work from home. Occasional planned travel to an office location may be required. As a Back End Servicing Auditor, a team member will accurately and efficiently perform due diligence on Operational Service Providers including monitoring and auditing action plans to ensure overall compliance with policies and processes.

Outcomes & Activities :

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member
• Perform initial and annual due diligence on Operational Service Providers (repossession contractors, collection and bankruptcy law firms, and auctions) to evaluate for compliance with applicable policies and job aids. This includes:
• Assessing Operational Service Provider responses and supporting documents to confirm Service Providers understand and are capable of complying with consumer financial protection laws
• Clearly documenting your findings and making an assessment recommendation (Passed/Failed)
• Where opportunities are identified, work with Back End Servicing to take corrective action, as needed
• Perform onsite and remote audits throughout the year to ensure Operational Service Providers understand and are capable of complying with federal and state consumer financial protection laws. This includes:
• Perform annual SPAs (Service Provider Assessment) in the Service Provider Portal.
• Conduct Service Provider Action Plan Audits
• Conduct onsite audits of Service Providers consistent with Company policies and procedures. Conduct remote audits of Collection Law Firms' compliance and internal controls, as well as financial and billing practices
• Clearly and accurately recording audit results for monthly reporting
• Travel for site visits to Operational Service Providers when necessary

Requirements:

• Experience in Service Provider Relationship Management and/or Auditing
• Knowledge of Company policies and procedures relating to Service Providers
• Able to travel to meet business needs: 15-20% travel
• Proficient in Microsoft Office applications (Microsoft Outlook, Word, Teams and Excel)
• Proficient in operating office equipment (laptop, cell phone, dual monitors and keyboard).
• High speed internet connection with a minimum of 15mbph download speed

Preferred :

• Associates or Bachelor's degree
• At least 3 years of Recovery/Loan Servicing experience and/or auditing experience
• Experience working with Service Providers
• Experience reviewing Service Provider contracts/guidelines/policies and procedures
• Experience interpreting existing rules/guidelines/internal policies

Knowledge and Skills :

• General Company Knowledge:
• Company Strategy (BHAG, Touch Points, Organizational Health)
• How Our Business Works
• Specific Departmental Knowledge:
• Know Our Policies and Procedures for Service Providers
• Be familiar with the laws that impact Service Providers
• Key Operating Systems/Tools
• Communication: Clear interaction with team members and Service Providers; good written and verbal communicator; solicit feedback; build trust and credibility; support change
• Ownership: Own performance, receptive to feedback; apply feedback to improve; active participant in training and coaching sessions
• Assessment: Assess team members' interactions with Service Providers and Service Providers' adherence to Company policies and procedures; identify barriers; recommend and implement changes, including Service Provider fit
• Coach: Set expectations; continuously coach / provide feedback to team members and Service Providers; facilitate learning & development; use best practices;
• Honest: Ethical; best interest of organization in mind; fair; consistent; integrity; comply with our policies and procedures

Schedule: Monday through Friday: options are 5 days, 8 hours per day or 4 days, 10 hours per day

Targeted Compensation: $25.00 - $28.50

Targeted Bonus: Quarterlybonus potential based on individual performance.

INDENGLP

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice !

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S .

We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.