Content Reviewer with Mandarin Language Proficiency

Position: Content Reviewer with Mandarin Language Proficiency

Location: KL Sentral area

Working hour: 24*7 rotational shift; 5 days working, 2 days off

Candidate Qualification:

• Degree or Diploma holder in any fields, fresh graduates are highly welcomed
• 0-6 months of working experience
• Excellent written, reading & spoken communications skills in Mandarin and understanding of local culture

Detailed Role & Responsibilities:

• Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines
• Gaining full understanding and in-depth knowledge of client policies and guidelines
• Willing to work in 24x7 environment, rotational shift working hour
• Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
• Identifying improvement opportunities and solutions to problems
• Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escalate issues outside of the established policies
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Ensure on meeting daily KPIs
• Ensures that the process is followed correctly in Service Operations
• Ability to learn to work with customer internal tools
• Maintain a high degree of confidentiality while meeting strict deadlines

About Cognizant :

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant .