Senior Credit Controller

SENIOR CREDIT CONTROLLER - ASIA KSA/GSA

The main purpose of the Senior Credit Controller role is to handle the collections activities of key and global strategic accounts with outstanding invoices. This is a client facing position that also involves significant contact with internal partners, often requiring teamwork between teams to resolve issues with delinquent accounts. The individual will be responsible for meeting defined key performance targets while adhering to departmental policies and processes.

Responsibilities:

• Initiate contact with customers to collect cash on unpaid invoices through phone calls and emails.
• Build trust and confidence with customers, acting as their advocate when issues are raised.
• Meet key performance targets and operational objectives.
• Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are properly recorded in the collections system.
• Lead the decision process on disconnecting customer's services when payments cannot be negotiated.
• Monitor & analyses collection trends & identify debt issues at an early stage for resolution.
• Aid Regional Credit Manager in compilation of monthly credit control reporting.
• Identify accounts that require special attention and act with vitality to resolve issues.
• Liaise with internal and external individuals to resolve billing disputes and queries.
• Work closely on client's disputes and follow throughs to satisfactory resolution until invoices are cleared or paid.
• Build relationships with key partners in Finance, Sales, and Operations.
• Perform cash reconciliations and research of unallocated and unidentified payments.
• Handle complicated cash application issues.
• Take ownership of actions from debt reviews and provision meetings.

Qualifications:

• Strong Collections / Collector experience
• Highly motivated, task oriented and able to work independently in a fast-paced environment.
• Proven customer service experience, ideally working with large international clients.
• Strong Analytical Skills
• Demonstrated success managing accounts receivable and resolving billing issues.
• Ability to work under pressure and driven to achieve targets.
• Excellent organizational skills with high attention to details and proven track record to set and manage multiple priorities.
• Ability to drive performance and ensure results delivery.
• Strong English communication skills - verbal, written and presentation.
• Knowledge of Microsoft Office with strong skills in excel.
• 2-4 years of experience in accounts receivable or related field
• Bachelor's degree in finance, accounting, or related field

Financial services industry experience desired

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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