Independent Sales Audit (ISA) Analyst
- Employer
- OCBC
- Location
- Singapore, Singapore
- Salary
- Competitive
- Closing date
- Nov 2, 2024
View more categoriesView less categories
- Job Function
- Compliance/Regulatory
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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Key Responsibilities
1. Perform checks and fulfil all relevant requirements under the MAS Balanced Scorecard Framework (such as client surveys, document checks, mystery shops) for sales representatives and the Bank's policies and procedures.
2. Monitor the BSC results, identify root causes of significant lapses and common errors, and pursue remediation.
3. Conduct training on vulnerable safeguards and BSC Framework for new hires, and guide new supervisors on BSC checks and complaint investigation.
4. Provide independent review of customer complaints relating to investment sales.
5. Keep checks current with developments in the regulatory environment and the internal processes and systems.
6. Automate independent sales audit workflow by leveraging on RPA, system automation and AI.
Key Stakeholders
1. Branch Banking
2. Regulatory Compliance Unit
3. Customer Assurance
4. External vendor for customer survey and mystery surveys
Qualifications
Qualifications
1. Degree with minimum of 3 years of sales compliance experience in the banking sector.
2. Good level of knowledge of the regulations governing the sale of investment products to retail customers (egs. Financial Advisory Act, MAS Guidelines on Fair Dealing).
3. Attention to detail and excellent analytical skills.
4. Great computer skills (egs. Microsoft Excel, Word, PowerPoint, programming skills)
5. Strong interpersonal, written and oral communication skills.
1. Perform checks and fulfil all relevant requirements under the MAS Balanced Scorecard Framework (such as client surveys, document checks, mystery shops) for sales representatives and the Bank's policies and procedures.
2. Monitor the BSC results, identify root causes of significant lapses and common errors, and pursue remediation.
3. Conduct training on vulnerable safeguards and BSC Framework for new hires, and guide new supervisors on BSC checks and complaint investigation.
4. Provide independent review of customer complaints relating to investment sales.
5. Keep checks current with developments in the regulatory environment and the internal processes and systems.
6. Automate independent sales audit workflow by leveraging on RPA, system automation and AI.
Key Stakeholders
1. Branch Banking
2. Regulatory Compliance Unit
3. Customer Assurance
4. External vendor for customer survey and mystery surveys
Qualifications
Qualifications
1. Degree with minimum of 3 years of sales compliance experience in the banking sector.
2. Good level of knowledge of the regulations governing the sale of investment products to retail customers (egs. Financial Advisory Act, MAS Guidelines on Fair Dealing).
3. Attention to detail and excellent analytical skills.
4. Great computer skills (egs. Microsoft Excel, Word, PowerPoint, programming skills)
5. Strong interpersonal, written and oral communication skills.
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