Service Desk
- Employer
- Cognizant
- Location
- Sydney, Australia
- Salary
- Competitive
- Closing date
- Nov 2, 2024
View more categoriesView less categories
- Job Function
- Other
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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Summary:
We have a number of exciting full-time permanent opportunities for Service Desk Support specialists to work in our Adelaide team. On offer is the chance to work on a range of exciting projects, supporting our clients.
Key Responsibilities:
As a Service Desk Support Specialist, you are the first point of contact for employees and clients seeking technical support, the Service Desk role is crucial in troubleshooting and resolving basic IT issues. This position involves escalating more complex problems to higher-level support teams and ensuring exceptional customer service throughout the process.
In this Service Desk Support role, you can expect to:
Prerequisite:
Candidates must be prepared to undergo a vetting process to determine their suitability and eligibility for obtaining an Australian Government Security Vetting Agency (AGSVA) Security Clearance, such as Baseline or Negative Vetting 1.
Eligibility Criteria:
To qualify for an Australian Government security clearance, individuals must:
At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
We have a number of exciting full-time permanent opportunities for Service Desk Support specialists to work in our Adelaide team. On offer is the chance to work on a range of exciting projects, supporting our clients.
Key Responsibilities:
As a Service Desk Support Specialist, you are the first point of contact for employees and clients seeking technical support, the Service Desk role is crucial in troubleshooting and resolving basic IT issues. This position involves escalating more complex problems to higher-level support teams and ensuring exceptional customer service throughout the process.
In this Service Desk Support role, you can expect to:
- Respond to incoming support requests via phone, email, or chat in a timely and professional manner
- Diagnose and troubleshoot basic IT issues, such as password resets, software installation problems, and connectivity issues
- Provide step-by-step guidance to users in resolving common technical problems
- Escalate unresolved issues to Level 2 or Level 3 support teams, providing detailed notes on the troubleshooting steps taken
- Assist with user account setup, password management, and access control in accordance with company policies
- Provide basic support for hardware issues, including troubleshooting printers, desktops, laptops, and mobile devices
- Install, configure, and update software applications as needed, following company guidelines
- Experience in a customer service or IT support role, preferably in a help desk environment
- Familiarity with basic IT concepts and troubleshooting techniques
- Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
- Basic knowledge of operating systems (e.g., Windows, macOS) and common office software (e.g., Microsoft Office Suite)
- Ability to follow instructions and procedures accurately and consistently
- Excellent problem-solving skills and attention to detail
- Ability to work effectively within a team and collaborate with other support levels
- Patience and Empathy: Ability to remain calm and patient when dealing with frustrated users
- Ability to handle multiple tasks and prioritize work effectively in a fast-paced environment
Prerequisite:
Candidates must be prepared to undergo a vetting process to determine their suitability and eligibility for obtaining an Australian Government Security Vetting Agency (AGSVA) Security Clearance, such as Baseline or Negative Vetting 1.
Eligibility Criteria:
To qualify for an Australian Government security clearance, individuals must:
- Be an Australian citizen
- Have a verifiable background
At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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