Manpower Operations Specialist (1 Year Contract)

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:

In this role, you will support the implementation of distribution channels setup, manage distribution channel's structure and ensure manpower records, sales hierarchy and movements for the distribution channels are up-to-date for business processing and reporting.

You will report to Lead of Manpower Services and will also assess current operational processes and participate in automation projects.

Job Description:

• Management of Tied Agent/ PFA adviser/Banker's Appointment, Movement (Promotion, Demotion, Reinstatement, Transfer etc), Termination, Change of Particular, Reports, Spidergate, DNC and CorpPass. To ensure the transactions are processed accurately and delivered within agreed SLA (Service Level Agreement)

• Management of PFA adviser's Appointment and Termination into 3rd Party's Platform.

• Assess and ongoing review current operational processes for better efficiency and identify areas of improvement

• Involvement in ad-hoc projects and initiatives. Able to work independently and collaborate with key stakeholders to deliver projects and initiatives within agreed SLA.
• Highlight any potential concerns/risks and proactively share best risk management practices.

• Any other operational tasks as assigned.

Who we are looking for:

Competencies & Personal Traits

• Strong interpersonal and communication skills
• Take Initiative, Confident in decision making and problem solving
• Ability to adapt to fast-paced and challenging work situations
• Meticulous with an eye for details
• Ability to work well in a team and enjoy working with people at all levels
• Curiosity in exploring new tools and solutions to address operational needs

Working Experience:

• At least 2-3 years of relevant working experience
• Proficient in working with Microsoft Office applications (Word, Excel etc)
• Experience in Visual Basic, Alteryx and PowerBI will be an added advantage

Education:

• Diploma / Degree Holder in Business Management / Finance / Technology

Language:

• Strong command of the English language

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.