Branch Service Executive(Teller)/Customer Relationship Manager/Digital Branch Service Executive/Gene

Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Recruitment Day:
• Date: 7 Sep 2024 (Saturday)
• Time: 2:00pm - 5:00pm
• Venue: Hang Seng Bank - 15/F, Head Office Branch, 83 Des Voeux Road Central, Central

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 260 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

We are currently seeking high-calibre professionals to join our retail distribution team, to undergo a structured training in order to develop a wide-spectrum of retail banking product knowledge and pave way for further career development.

Onsite interviews will be arranged for the below positions on the recruitment day. Visit the corresponding job links to learn more about the job responsibilities and requirements.

Branch Service Executive (Teller):
https://mycareer.hsbc.com/en_GB/external/PipelineDetail/Branch-Service-Executive-Teller-Hang-Seng-Bank-HK/234360

Customer Relationship Manager:
https://mycareer.hsbc.com/en_GB/external/PipelineDetail/Customer-Relationship-Manager-Hang-Seng-Bank-HK/237087

Digital Branch Service Executive:
https://mycareer.hsbc.com/en_GB/external/PipelineDetail/Digital-Branch-Service-Executive-Hang-Seng-Bank-HK/234372

General Banking Manager:
https://mycareer.hsbc.com/en_GB/external/PipelineDetail/General-Banking-Manager-Hang-Seng-Bank-HK/218850

Insurance Sales:
https://mycareer.hsbc.com/en_GB/external/PipelineDetail/Assistant-Manager-Insurance-Sales-Hang-Seng-Bank-HK/234764

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of our offerings:

• Attractive basic salary
• Healthcare insurance coverage including yourself and your family.
• Retirement benefit scheme with employer's contribution
• Employee Share Purchase Plan
• Work-life balance: 18-30 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work.
• Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
• Recognizable corporate training and development program
• Progressive career advancement opportunities

Principal responsibilities

• Provide quality customer service to our retail customers in branch network
• Proactively identify customer needs and offer appropriate banking services and solutions
• Participate in promotional campaigns to acquire new business and strengthen customer loyalty
• Maintain awareness of operational risks and adhere to relevant policies and guidelines

Requirements

• University degree / Associate degree holders; or HKCEE / HKDSE holders plus relevant working experience. Candidate with less experience or fresh graduate are also welcome.
• Relevant professional qualification in insurance and investment is an advantage
• Strong service and sales orientation, self-motivated with good communication skills
• Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Ability to manage complex interactions effectively
• Shown strong situation awareness, s trong desire to learn and able to work in Agile environment

Work location will be subject to change and to be decided by Line Management upon joining

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.