Customer Service Consultant

Expression of Interest for Customer Service Superstars looking to kick-start their career

Your new company
We are seeking expression on interest to work for a leading provider of innovative financial services, committed to delivering exceptional customer experiences and solutions. Our client's team is dedicated to helping clients achieve their financial goals through personalised and professional support.
Your new role
We are interested in hearing from dedicated and enthusiastic Customer Service Superstars who will be the first point of contact for customers, providing them with outstanding service and support. Your primary responsibilities will include:

• Handling customer enquiries via phone, email, and chat.
• Providing accurate information about our products and services.
• Resolving customer issues and complaints in a timely and professional manner.
• Maintaining detailed and accurate records of customer interactions.
• Collaborating with other departments to ensure customer satisfaction.
• Identifying opportunities to improve customer service processes.

What you'll need to succeed

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Previous experience in customer service such as Retail, Hospitality or Contact Centres.
• Confident computer skills.
• A positive attitude and a passion for helping others.

These roles work full-time hours and require availability for a rotating roster from Monday to Friday between 7am and 7pm.
Successful applicants will be required to undergo a background check and provide 2 ex-employer referees. Please note, due to the nature of this expression of interest being for permanent jobs, only Australian Citizens and Permanent Residents are eligible to apply.

What you'll get in return

• Office located in Melbourne CBD, with hybrid working to enabling a work-life balance.
• Opportunities for career growth and development.
• A supportive and inclusive work environment.
• Comprehensive training and ongoing support.
• A range of staff benefits on offer.

What you need to do now
If you are passionate about customer service and want to be part of a company that values its employees, we would love to hear from you! Click 'apply now' to forward an up-to-date copy of your CV.
Please note that this is currently an expression of interest and applications will only be reviewed from October 7th. #2891642