Process Executive/Content Reviewer - Japanese Language

Role: Process Executive/Content Reviewer - Japanese Language

Location: KL, Malaysia

Summary:

The project involves reviewing attributes for features in the Largest Technology giant Maps. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet quality, Productivity, and 0 escalation.

Core Competencies:

• Excellent written, reading & spoken communications skills in English &/ Required Language (Japanese is a must) and understanding of local culture.
• Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines.
• Great interpersonal.
• Excellent attendance record.
• Excellent timekeeping.
• Possess the ability to work in a team environment as well as independently.
• Sense of ownership and pride in your performance and its impact on the team.
• Experience in data analysis and reports (not mandatory).
• Have an extensive exposure to customer service (not mandatory).
• Set a healthy environment in the team and positive mind frame in the individual.
• Ability to work in a fast-paced, constantly evolving environment.
• Proven track record of exceptional performance and high productivity.
• Quick learning and understanding of complex processes.

Roles & Responsibilities:

• Listing Review (Verify and review information as per policy and guidelines).
• Analyze the data, reviews, moderated and fixes relevant data, Resolves user reports and queries.
• Basic Listing Review.
• Listing verification. Identify spam trends and escalate to relevant teams.
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
• Gather information via outbound calls to businesses.
• Work collaboratively with the Team Leads.

About Cognizant :

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant .