Client Services Manager

Job Description

We are currently looking for a team-focused and enthusiastic Client Services Manager to join our team in Gympie on a full-time permanent basis. The ideal candidate will be highly motivated and ready to lead a professional Client Services Team.

What will your typical week look like?

Managing the Client Service team ensuring completion of daily tasks in a timely manner.

Focus on increasing efficiencies within the team in the transition of processes to Findex's One Best Way approach.

Act as an escalation point for Client Services team members. Provide ongoing support, training and feedback to staff, including assisting in the facilitation of learning and development initiatives.

Complete administrative tasks to support our teams in delivering the best service we can to our clients

Report on relevant KPI's for all staff within designated team

More About The Perks

Exciting career development and ongoing training support

Be part of our Reward & Recognition Benefits program, celebrating outstanding performance

Experience a positive and collaborative work culture that fosters innovation and teamwork.

Comprehensive training with a dedicated buddy to guide you - Join us to learn, grow, and thrive!

Let's talk about you!

You are someone with....

Proven experience in a similar role within the Accounting / Finance industry and processes

Demonstrated ability to communicate effectively with stakeholders and the team

Proven leadership experience and ability to manage a team of people

Resourceful, motivated, highly organised, resilient and solutions orientated

Let's talk about our team

Our team is....

Passionate about delivering quality service

Collaborative, friendly and supportive

Connected with stakeholders in the business both locally and nationally

Why Findex? #writeyournextchapter

At Findex we are passionate about what we do and how we do it. Are you a big and bold thinker? Do you like to make meaningful change? Are you motivated by working in a business that puts clients first and embraces teamwork? Do you want to be part of a team that moves together, operates in a high trust environment and celebrates success? Do you take pride in delivering quality work, being accountable and maintaining high standards?

If this sounds like you, we look forward to meeting you. Apply now!

PLEASE NOTE:

Only candidates with valid working rights within Australia/New Zealand (in which this position is based) will be considered.

Findex is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees and encourage applications from candidates with a variety of strengths, backgrounds and experiences.

Note for Recruitment Agencies:

This role is being managed by Findex Talent Acquisition and we will not accept unsolicited resumes/applications from Recruitment Agencies.