Process Executive - Content Reviewer (Mandarin)

Job Title: Process Executive - Content Reviewer (Mandarin)

Job Location: KL, Malaysia

Language: English + Mandarin

Working hour: 24/7 rotational shift

Experience: 0-2 years

Job Description

• Understand and remain up to date with client's policies and guidelines
• Review user reports regarding website content
• Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
• Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escalate issues outside policy
• Fulfill base productivity and quality requirements of the client
• Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
• Identify inefficiencies in workflows and suggest solutions
• Review of sensitive content sometimes involving graphic or disturbing subject matter.

Qualification & Experience:

• Fresh graduate - 6 months of professional work experience (preferable from BPO industry)
• Diploma and above
• Moderate to high Proficiency in using Google products, including YouTube, Gmail, Calendar, Google Drive.
• Knowledgeable with channels that provide on demand Video
• Experience with confidential information collection and management (preferable)

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant .