Financial Crime Analyst - Know Your Customer

Job Description

Financial Crime Analyst - Know Your Customer

• Contract until 30th March 2025
• Role based in Adelaide, South Australia
• Full-time role (Monday-Friday)

How will I help?

The Financial Crime Surveillance (FCS) team is part of Westpac's Risk Division and is responsible for detecting, deterring and fighting financial crime. This role is part of the first line of defence for financial crime related risks such as Know Your Customer and Foreign Tax Operations.

As a Financial Crime Analyst, you'll play a crucial role in safeguarding our financial ecosystem. You'll dive deep into cases, using a blend of critical thinking and investigative skills to uncover potential financial crimes.

Your day to day will look like:

• Case Management: Receive and manage cases assigned by managers, tackling each with a fresh perspective.
• Customer/Stakeholder Contact: Inbound and outbound calls supporting customers/key stakeholders in managing requests for information from the bank.
• Investigation: Utilise a detailed checklist to guide your analysis, perform transactional analysis, and investigate discrepancies.
• Data Analysis: Work with large data sets to identify unusual patterns and behaviours.
• Collaboration: You'll have support and apply best practices to determine if cases should be escalated.
• Customer Insight: Get to know customers in-depth by examining their financial transactions and online presence.

What's in it for me?

• Work Schedule: Monday to Friday with 8.00am - 4.30pm ACST
• Work Environment: Full-time in-office work
• Dynamic Work: No two cases are the same, offering you a stimulating and varied work experience.
• Supportive Culture: Access to resources and guidance from a supportive team.

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

• Experience within banking or financial services (desired).
• Previous experience within Financial Crime (desired).
• Prior customer service experience including call handling.
• Investigative mindset and strong analytical skills.
• Critical thinking and the ability to interpret information and make decisions.
• Comfortable working independently and managing your own case load.
• Strong verbal, written and interpersonal communication skills.
• Computer literacy with ability to work with multiple systems with ease.