Expression of Interest - Customer Service Officer & Collection Agent

Customer Service OfficerHays Recruitment is excited to announce an opportunity on behalf of our client for multiple contact centre positions based in the Melbourne CBD. We are dedicated to connecting exceptional talent with outstanding opportunities, and we invite you to express your interest in this role.
About Hays Recruitment:At Hays, we pride ourselves on our expertise in recruitment and our commitment to helping candidates find their ideal roles. With a strong presence in the market and a focus on building long-term relationships, we are here to support your career journey.
Position Benefits:

• Permanent full-time position with an anticipated start in October or November.
• Flexible rostering is available from Monday to Sunday, from 8 AM to 8 PM.
• Onsite role in the vibrant Melbourne CBD.
• A comprehensive four-week training program designed for your success.
• Engaging team social outings and activities to promote collaboration.

Your Next Role:
In this position, you will:

• Contact clients to collect outstanding payments via phone, email, and SMS.
• Negotiate payment plans based on customer needs.
• Maintain accurate records of all collection activities and client interactions.
• Collaborate with internal departments to resolve billing disputes and discrepancies.
• Ensure compliance with all relevant laws and regulations.
• Provide exceptional customer service while fostering positive client relationships.

What We're Looking For:

• Minimum of 6-12 months recent experience in collections, retention, or complex customer service.
• Exceptional active listening skills and a passion for delivering outstanding customer experiences.
• A natural conversationalist with strong empathy.
• Problem-solving skills, capable of thinking on your feet while assisting vulnerable members.
• Excellent verbal and written communication abilities.
• Proficient typing skills and the ability to navigate multiple systems simultaneously.
• AU or NZ citizenship, permanent residency, or two years remaining on a valid working visa, as this is a permanent position.
• Availability to work 37.5 hours full-time each week.

If you're ready to take the next step in your career and join a dynamic team, please express your interest in this exciting opportunity today! We look forward to hearing from you.#2890816