Safe Deposits Officer - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Safe Deposits Officer

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 260 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management
We are currently seeking a high caliber professional to join our branch network as Safe Deposits Officer.

Principal responsibilities

• Manage the operation and security of safe deposit box efficiently
• Ensure customers' enquiries, requests and transactions are properly handled
• Supervise, coach and motivate subordinates to maintain a high service standard
• Cross-sell banking products and make referrals on wealth management and financial products to sales staff so as providing full banking services to customers
• Ensure all control measures are in compliance with the Bank's guidelines and the code of conduct from regulatory bodies

Requirements

• Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered
• Minimum 3 years relevant experience, preferably in the banking industry
• Strong self-motivation and ability to work independently
• Proficiency in both English and Chinese
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

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