Manager, Merchant Business Planning - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Unsecured Lending & Payment - Wealth and Personal Banking
We are currently seeking a high caliber professional to join our department as Manager, Merchant Business Planning.
Principal responsibilities
• Monitor the Merchant Acquiring business performance, lead the team to perform regular reporting and have oversight on the IT budget and Operating Expenses
• Lead the team to conduct regular Compliance and Global reviews such as annual product review etc
• Manage the Merchant Relationship Manager (MRM) Handbook to ensure the Handbook is up-to-date
• Facilitate Relationship Managers to conduct regular reviews according to the Handbook
• Assist the Head of Merchant Business to develop business strategies especially on cost control and income generating
• Oversee GZC performance on Merchant Support
• Drive ad hoc projects if any

Requirements

• University degree, in a related discipline or other relevant qualifications
• Minimum 8 years of relevant experience in project management or risk control and monitoring especially digital transformation, marketing, direct sales, lending business, merchant business and sales & distribution
• Well-versed in latest payment technologies and business models. Proven experience in translating technology enablement into customer-centric solutions for consumer payment and merchant acceptance
• Strong business acumen with problem solving skills and strong sense on doing the right thing especially on risk and control side
• Excellent written and verbal communication skills. Proficiency in both spoken and written English and Chinese
• Strong ownership and servicing mindset to ensure efficient and effective customer service processes

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