Implementation Specialist

Clients look to FactSet's Professional Services & Implementation group to develop and implement buy-side solutions that solve their most complex problems. Our clients see the team as a key partner when complex changes occur at their firm. These changes could include large-scale deployments of FactSet solutions, organizational changes, and/or enhancing custom processes.

The Professional Services and Implementation team is seeking an Implementation Specialist to join our group to focus on delivering our Performance, Analytics and Risk Solutions to our clients. Implementation Specialists are part of a fast growing team comprised of subject matter experts, combining product and industry knowledge to help ensure customer success during implementations.

Key responsibilities for the role include:

• Invest time to become an expert across our analytics suite of products and cross leverage your industry knowledge
• Partner with clients and colleagues to gather business requirements and translate them into solutions.
• Develop high-quality workflows for our clients that are scalable, supportable, and exceed our clients’ expectations
• Partner with our data integration teams to advise on extracting, transforming, and loading client and third-party data for use in FactSet
• Collaborate with internal and external project management personnel to communicate progress, maintain scope and identify risks
• Perform checks on your outputs to ensure we provide solutions that are of high quality
• Effectively communicate with our most sophisticated users via a strong understanding of investment principles and their application in the industry.
• Identify growth strategies by outlining client organizational structures and uncovering additional opportunity during the implementation process.
• Document solutions to ensure supportability
• Partner with Product Development and Engineering to ensure that client feedback is integrated into our products where feasible
• Provide user training and support the development of training programs.
• Facilitate transition from implementation phase to support.

Required Skills:

• 5+ years of relevant experience within the industry
• Strong product or industry knowledge in buy-side solutions, particularly in the areas of performance, risk, analytics, and/or reporting
• Track record in delivering complex implementation projects
• Detail-oriented with the ability to see the big picture
• Enthusiastic with a keen sense of initiative and a desire to take ownership
• Ability to work independently and collaboratively with team members in offices globally
• Strong communication and interpersonal skills
• Ability to work on multiple projects simultaneously with shifting priorities and responsibilities
• Ability to maintain composure in stressful situations
• Ability to interact effectively with senior-level FactSet stakeholders and clients
• CIPM, CFA, FRM, or desire to pursue is a plus.