Manager, International Payment - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

We are currently seeking a high caliber professional to join our department as Manager, International Payment

Principal responsibilities

• Manage and execute implementation of retail International payments initiatives, ensure quality deliverables which meet internal and external customers' requirements
• Plan, formulate and deliver business strategic KPIs or initiatives aimed at achieving seamless customer experience, streamlining the end-to-end operation process, sustaining business growth and competitive edge of Retail payment products and services
• Maintain timely communication with various stakeholders throughout the product lifecycle to ensure requirements are aligned with business objectives
• Liaise with various stakeholders to manage initiatives to address the changing customer and business needs
• Prepare relevant strategy papers, business proposals and reports for presentation to senior management
• Keep abreast of the latest compliance requirements of the Group, Bank and regulatory authorities, initiate necessary internal and external communication plan, internal procedural and system changes

Requirements

• University Degree or other relevant post graduate qualification
• Minimum 7 years' experience in retail international payments product management or related, prior experience in retail international payment, digital channel development or multi-functional projects would be an asset
• Strong project management skills, ability to work with minimal supervision
• Numerate, positive, flexible and self-motivated individual
• Strong business acumen and analytic skills, able to navigate conflicting priorities
• Shown strong situation awareness, strong desire to learn and able to work in Agile environment
• Basic knowledge in database, VBS, statistics and MI would be an asset
• Proficiency in both English and Chinese

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