Deployment Engineer (IT Infrastructure - Modern Workplace)

Role: Deployment Engineer (IT Infrastructure - Modern Workplace)

Location: KL, Malaysia

Summary:

We are seeking a highly skilled Deployment Engineer to join our team and lead the implementation of modern workplace solutions. This role is critical in ensuring the successful deployment, configuration, and integration of cutting-edge technology solutions that enhance productivity and collaboration within our organization. The ideal candidate will have a strong background in technology deployment, excellent problem-solving skills, and a passion for driving innovation in the workplace.

Requirements:

• Education: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience).
• Experience: Proven experience in deploying and configuring modern workplace technologies, with a focus on hardware, software, end user device provisioning, user profile management, policy baseline and implementation and networking.
• Technical Skills: Strong knowledge of technology deployment processes, hardware installation, software configuration, and network setup. Familiarity with modern workplace solutions (e.g., Microsoft 365, collaboration tools, Intune, Windows Autopilot) is a plus.
• Problem-Solving: Excellent troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
• Communication: Strong verbal and written communication skills, with the ability to convey technical information to non-technical users.
• Deployment Plan Management: Experience in project deployment planning and management, with the ability to manage multiple tasks and deadlines effectively.
• Customer Service: Demonstrated ability to provide high-quality support and training to end-users.
• Certifications: Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are advantageous.

Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance):

• Project Planning & Execution
• Technology Installation & Configuration
• Testing & Quality Assurance
• User Training & Support
• Documentation & Reporting
• Compliance & Security
• Continuous Improvement:
• Change & Incident Management

Preferred Skills:

• Vendor Management: Experience managing relationships with technology vendors and service providers.
• Change Management: Knowledge of change management principles and practices.
• Security Awareness: Understanding of cybersecurity best practices and protocols

About Cognizant :

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant .