Associate, Operations - Customer Support Centre - Corp Bank
- Employer
- Morgan McKinley
- Location
- Hong Kong, Hong Kong
- Salary
- Competitive
- Closing date
- Nov 2, 2024
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- Job Function
- Accounting/Audit/Tax
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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Requirements
- Perform customer transaction-related tasks, which include addressing customer inquiries, overseeing loan and deposit activities, managing foreign exchange transactions, facilitating customer onboarding processes, handling changes in bank registrations, and fulfilling KYC responsibilities.
- Collaborate with relevant departments to ensure the prompt processing of customer transactions.
- Support Relationship Managers (RMs) in nurturing and sustaining positive customer relationships, gathering the necessary information to aid RMs in identifying new business prospects.
- Promote the Bank's products and services through cross-selling initiatives, such as increasing deposit amounts and loan spreads.
- Streamline operational workflows to enhance efficiency.
- University Degree in Business or related discipline
- Minimum 4 years' relevant banking experience preferably in corporate banking sector
- Knowledge of Corporate Banking products and operations
- Customer-orientated, strong service mindset and able to understand and capture customer needs
- A team player with good communication, presentation and interpersonal skills
- Good command of written and spoken English and Chinese
- Proficient in PC and MS Office
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