Transfer Agency Project and Business Support Manager, Officer
- Employer
- State Street Corporation
- Location
- Singapore, Singapore
- Salary
- Competitive
- Closing date
- Sep 30, 2024
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- Job Function
- Other
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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Job Summary
- Take a lead role in providing Project Management services to Transfer Agency projects for potential and existing SS-APAC clients
- Manage the Local / Regional team management across multiple geographical location and develop a highly effective team
- Manage the development and execution of projects through all stages of the project cycle using requisite project management and process engineering skills
- Liaise with Internal Technology support teams globally and external TA Vendors to deliver required TA functionality to the Asian regions
- Manage new Business onboarding by engaging all stakeholders and client to deliver end to end implementation
- Manage key TA projects and working through the various work streams within the project
- Manage TA team across different geographical locations, to train and guide them on the TA Business process and running TA Projects
- Work closely with TA Business Operations to support BAU, New Business and Transformation Initiatives
- Manage end to end New business onboarding and closely working with different stakeholders across the organization to manage End to End delivery
- Work closely with the TA Product Head in on-boarding the TA clients including conversion from other platforms
- Assist the Business in Determining & Implementing quality Process Standards & Efficiencies
- Ability to generate process flow through VISIO or any tool for capturing end to end operating flow
- Ensure Project Plans identify and address all known Risk Areas
- Ensure continuous improvement of processes to mitigate risks
- Focus on best practice "Change Management" techniques
- Ensure the team supports the daily BAU activities for the regions
- Maintain and the update the project plans and provide regular weekly project reports to all the stakeholders
- Ensure any issues / risks are highlighted to the Steering Committee in a timely manner
- Manage issue and risk logs and keep them updated at all times
- Set up weekly working group meetings for the various work streams and ensure all the items within each stream are tracked and reported
- Prepare the material for the Steering group meetings and present the facts
- Work with the various subject matter experts to progress the work streams and keep check on any slippages
- Work closely with the client to address all their concerns and issues and protect SS interests in agreeing with the client
- Work with Risk / Compliance and Legal closely to ensure all SS interests are protected on any requests from the client
- Facilitate the development of project plans, dashboards, test plans / strategies etc.
- Communicate effectively with all people both on the project team and across the organisation
- Ability to produce technical and business documentation for process improvements, systems enhancements and development activities
- Ability to perform business and project analysis to ensure an accurate thorough understanding of requirements, risks and alternatives
- Work with internal technology teams to deliver business change requests and technical product enhancements to the TA platform
- Engage with external TA vendors in regards to TA technology infrastructure
- Develop and Train the team to perform effectively and manage conflicts and motivate the team
- Willing and able to travel within the region as required
- Minimum of 5 years of Transfer Agency experience (desirable)
- Minimum of 5 years of Project Management experience (onboarding experience desirable)
- Extensive knowledge of Transfer Agency services, systems and operations both within the Asian region and globally
- Good Presentations skills
- Excellent verbal and written communications
- Good liaison skills across all levels of the organization
- Knowledge of end-to-end TA processing
- Work flow via VISIO
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