ETC - Mediation Officer

ETC - Mediation Officer

Job #:
req29058

Organization:
World Bank

Sector:
Ethics & Internal Justice Systems

Grade:
EC2

Term Duration:
1 year 0 months

Recruitment Type:
Local Recruitment

Location:
Washington, DC,United States

Required Language(s):
English

Preferred Language(s):
English

Closing Date:
9/9/2024 (MM/DD/YYYY) at 11:59pm UTC

Description

The World Bank Group is one of the world's largest sources of development assistance and global expertise for developing countries. It consists of five institutions that specialize in different aspects of development: the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Centre for the Settlement of Investment Disputes (ICSID). For additional information, please visit http://www.worldbank.org

ETHICS AND INTERNAL JUSTICE SERVICES VPU

The World Bank's Ethics and Internal Justice Services Vice Presidency (EIJ VPU) is a newly created Vice Presidency within the World Bank Group (WBG) that brings together, under a single umbrella, the WBG's approach to values, ethics and the resolution of workplace conflict. The EIJ VPU's vision is to foster a values-based workplace culture and help staff uphold the WBG's ethical standards. EIJ provides an integrated, empathetic, and efficient approach to resolving workplace conflict, allowing staff to focus with urgency on the WBG's mission. EIJ's work covers each of the five WBG institutions.

The Vice Presidency has recently been organized as follows:

1. Ethics Advice and Early Interventions Department, which consists of:
• Advisory, Training & Values (ATV) - responsible for the Core Values and the Code of Ethics and associated rules; manages all training and outreach on behalf of the VPU; provides advice and guidance on the Code, with specific focus on conflicts of interest; and manages the Bank's Declarations of Interest program;
• Anti-Harassment and Anti-Discrimination (AHAD) comprising the Anti-Harassment Coordinator's Office, and the Race Equity Office.
The Anti-Harassment Coordinator (AHC) - addresses reports of harassment, and sexual harassment, exploitation and abuse; provides guidance to management on preventing and addressing such behaviors; and
The Race Equity Office (REO) - acts as the focal point for the WBG for addressing reports of workplace racism and racial discrimination, at both the individual and systemic levels.
2. Mediation and Formal Reviews Department, which consists of:
• Mediation Services (MEF) - offers a confidential conflict resolution process for staff to resolve workplace issues with the assistance of a neutral third-party. MEF also provides team building and team facilitation services;
• Peer Review Services (PRS) - provides an independent review by a panel of peers of managerial decisions, actions or inactions (not related to performance management) affecting a staff member;
• Performance Management Review (PMR) - provides an independent appellate review of performance management-related decisions; and
• Investigations (INV) - conducts independent fact-finding investigations of allegations of staff misconduct.
3. Ombuds Services, which offers staff a confidential off the record, impartial and informal venue to discuss any workplace issues, and alerts management to systemic trends.
4. The EIJ Front Office which consists of:
• Core Services - provides cohesive administrative support across the VPU; and
• EIJ Navigator - a centralized intake service to assist staff with their concerns by pairing them with the appropriate channel within the EIJ VPU to resolve their concerns efficiently and expediently.
• Respectful Workplace Advisors (RWAs) - comprising staff selected by their peers, RWAs act as a confidential sounding board for staff and a source of information about EIJ services.

Extended Term Consultant
The Mediation and Formal Reviews Department is seeking to recruit an Extended Term Consultant to work with the Mediation Unit (MEF). The Extended Term Consultant will report to the Manager, MEF.

DUTIES AND RESPONSIBILITIES
The Extended Term Consultant will carry out the following duties and accountabilities:
• Design and facilitate group interventions, intact team retreats, trainings, meetings, strategic planning sessions and team building events.
• Conduct Unit/Department climate assessments, listening sessions, analyze the results, prepare briefings and reports for management and staff, make recommendations to address areas of concern and assist with the implementation of measures to address the concerns raised.
• Consult with managers and leaders to assist in the prevention, management and resolution of organizational conflict, strategic planning, problem-solving and change management.
• Work with teams to help prevent, mitigate, and manage and resolve interpersonal and technical conflicts and challenges, and co-mediate as needed.
• Write reports, summaries and Lessons Learned.
• Prepare written products and communications, including Back to Office Reports (BTOR).
• Conduct approved outreach activities to raise awareness about MEF services, including delivery of the EIJ Presentation.
• Under the supervision of the Manager, MEF and in coordination with the EIJ Communications Officer, write articles for the MEF website, and review and provide input on MEF's communication strategy and tools.

NOTE: Thisinternal requisition is open to WBG and IMF staff only (including short-termand extended term consultants/ temporaries). External candidates are requestednot to apply. In case an external candidate applies, their application will notbe considered.

Selection Criteria

It is envisaged that the Extended Term Consultant, MEF would preferably have a Masters' degree or equivalent or higher in law, conflict resolution, organizational development, social science, or other related fields.
The successful candidate will also have:
• Minimum of five years of experience in mediating workplace disputes (preferably in international organizations) including but not limited to interpersonal conflict, employment contract and ethical/respectful behaviors.
• Certificate of professional training as a mediator (40 hours minimum).
• Proven experience in facilitating group interventions and or moderating team activities.
• Proven training skills and experience in developing and delivering training.
• Excellent oral and written communication skills in English.
• Proven problem-solving skills and emotional acumen.
• Strong theoretical base in dispute resolution, combined with a broad grasp of relevant theory and best practices.
• Ability to translate theory of dispute resolution concepts into practical application in context of WBG work.
• Ability to participate productively in multi-disciplinary and multi-cultural teams.
• Ability to maintain confidentiality, to inspire trust and to demonstrate high personal integrity.
• Excellent and proven interpersonal skills.
• Proven ability to promote and contribute to a collaborative team environment, build trust among colleagues, work effectively across disciplines and organizational boundaries and effectively handle conflict.
• Additional certification (Behavioral Assessments, Conflict Management, Coaching, Organizational Consulting) desired.
• Willingness to travel as and where necessary.

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

Note: The selected candidate will be offered a one-year appointment, renewable at the discretion of the World Bank Group, and subject to a lifetime maximum ET appointment of three years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their third-year ET appointment are not eligible for future ET appointments.