Head, Regional Wealth Management (RWM) Operations

If you are looking to excel and make a difference, take a closer look at us...

Functional (job responsibilities)

• Responsible to ensure effective internal and external support of the operations and service delivery by managing relevant support team and involvement on projects.
• Optimizing resources & implementing new task methodologies, processes, tools to continuously improve service effectiveness & efficiencies for concrete control and timely deliverable sustaining an excellent operational functionality and bank's ultimate bottom line.
• The identification, planning and execution of new, refurbished and relocated Priority Banking centres along with the corresponding teams.
• To propose and manage projects that delivery new capabilities to provide wealth management and banking services by way of technological solutions, team structures and customer profiles.
• Review and keep relevant, the processes of products and services delivery to customers. Manage, update and put in place checks and balances to minimize and manage risk in existing processes.
• To manage and resolve customer feedbacks and complaints.

Managerial (team/group responsibilities)

• Manage and lead a team that is aligned to the business strategic priorities and work collaboratively with colleagues throughout the franchise.
• Team leadership and management of team members, including effective team performance, talent management and succession planning.

Organizational (organizational responsibilities) including Strategic Cost Management and Financial Goals

• Partner with internal stakeholders to ensure timely delivery of RWM strategic priorities
• Demonstrate effective leadership and teamwork to ensure that the needs to external stakeholders (e.g. customers, business partners, regulators, etc.) are understood and satisfied efficiently.

Education/Qualification

• Degree holder, including a proven good track record of managing a team or implemented successful business strategies
• A postgraduate tertiary or a professional certification is a plus.

Experience/Requirements

• Minimum 10 years of working experience in the Banking/Financial industry with minimum 5 years in a managerial position, preferably in Wealth Management/Branch Banking, with extensive experience in operations, regulatory compliance, and/or IT
• Management of medium to large teams

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.